RETURN POLICY
RETURN INSTRUCTIONS
Carefully repackage your items back into your shipping box along with your packing slip, and seal your package with packing tape. We recommend making a copy of your packing slip for your records.
Deliver your package via your preferred shipping service. Please use a trackable/insured shipping method/carrier.
We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please contact our Customer service at support@newcastln.co.uk to get the return address.